How To Cancel Virgin Active Membership? 2 Easy Ways!

Are you considering Cancel Virgin Active Membership? Whether you’re a part of their digital membership program or have joined one of their clubs, we understand that circumstances change and decisions need to be made. In this article, we’ll provide you with a step-by-step guide on how to cancel your Virgin Active membership, whether you’re looking to do it over the phone or online. We’ll also address important questions about refunds and freezing memberships, ensuring you have all the information you need to make the process as smooth as possible.

How To Cancel Virgin Active Membership?

Virgin Active Membership

Virgin Active offers a range of membership options to cater to various preferences and lifestyles. From their digital membership, which provides access to online fitness resources, to their club-based memberships, giving you access to their physical locations, there’s a plan for everyone.


The digital membership from Virgin Active is a convenient way to access their fitness content online. With a variety of workout videos, wellness tips, and more, this membership is designed for those who prefer to exercise from the comfort of their own space. If you’re looking to cancel this membership, you’ll want to follow specific steps that we’ll outline in the upcoming sections.

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On the other hand, if you’ve joined one of Virgin Active’s clubs, you might be considering canceling your membership for various reasons. Whether you’ve found an alternative gym, your circumstances have changed, or you’re simply no longer utilizing the benefits, canceling your membership is a decision that’s within your control.

Can You Cancel Your Virgin Active Gym Membership?

Yes, you absolutely can cancel your Virgin Active gym membership. Virgin Active understands that life can be unpredictable, and they’ve put processes in place to accommodate membership cancellations. However, the methods for cancellation might vary based on the type of membership you hold.

How To Cancel Virgin Active Membership Over Phone

Canceling your Virgin Active membership over the phone is a straightforward process. Here’s how you can do it:

  1. Gather Your Membership Details: Before you call, make sure you have your membership details on hand. This might include your membership number, personal information, and any relevant documents.
  2. Contact Customer Service: Call Virgin Active’s customer service number, which you can find on their official website. Once you’re connected, explain that you want to cancel your membership and provide them with the necessary details.
  3. Follow Instructions: The customer service representative will guide you through the cancellation process. They might ask you to confirm your identity and provide additional information.
  4. Confirmation: Once the cancellation is processed, ask for confirmation. This could be in the form of an email or a reference number.

How To Cancel Virgin Active Membership Online

Canceling your membership online offers convenience and flexibility. Here’s how you can do it:

  1. Log In to Your Account: If you have an online account with Virgin Active, log in using your credentials.
  2. Navigate to Cancellation: Look for a section related to membership management or cancellation. The exact location might vary based on the website’s layout.
  3. Follow the Steps: Follow the prompts to initiate the cancellation process. You might need to provide reasons for canceling and other relevant information.
  4. Confirmation: After completing the cancellation steps, you should receive a confirmation message. Keep this for your records.

Can You Get A Refund From Virgin Active?

The refund policy for Virgin Active memberships can vary based on factors such as the type of membership, the terms and conditions, and the specific circumstances of cancellation. It’s important to review the terms of your membership contract and reach out to customer service to inquire about the possibility of a refund. Be prepared to provide details about why you’re canceling and whether you’re within any applicable grace period.

Can You Freeze Your Virgin Active Membership?

In certain situations, freezing your Virgin Active membership might be an option. Freezing a membership allows you to temporarily suspend your payments and access to the gym facilities. Reasons for freezing could include medical reasons, travel, or other temporary situations. The availability of this option and the associated procedures can vary, so it’s best to reach out to Virgin Active’s customer service to inquire about freezing your membership.

Cancel Virgin Active Membership Frequently Asked Questions

Q: Does Virgin Active Offer an App?

A: Yes, Virgin Active has a mobile app that provides access to workout videos, wellness content, and more. It’s a great way to stay engaged with your fitness routine, even if you can’t make it to the gym.

Q: What Services Does Virgin Active Membership Cover

A: A Virgin Active membership can cover a range of services, depending on the type of membership you choose. This could include access to fitness classes, gym facilities, wellness content, and more.

Wrapping Up

Canceling a Virgin Active membership might seem like a daunting task, but armed with the right information, the process can be quite straightforward. Whether you’re looking to cancel your membership over the phone or online, the steps we’ve outlined in this guide should help you navigate the process with ease. Remember to review your membership contract for specific terms and conditions, especially regarding refunds and freezing options. By taking the necessary steps, you can ensure a smooth transition as you make the best decision for your fitness journey.