How To Cancel Urban Air Membership? Can You Pause It?

Urban Air Trampoline and Adventure Parks provide thrilling experiences for members with a wide range of attractions, including trampolines, obstacle courses, climbing walls, and more. However, circumstances may change, and you might find yourself needing to Cancel Urban Air Membership. In this article, we will guide you through the process of canceling your membership, the reasons for cancellation, and other important aspects related to Urban Air memberships.

How To Cancel Urban Air Membership?

What Is an Urban Air Membership and How Does It Work?

An Urban Air membership offers exclusive benefits and access to all the attractions and activities the park has to offer. Members enjoy perks such as discounted rates, special events, and priority booking. The membership can be an excellent option for individuals and families who frequent the park and wish to save on admission fees.

Can You Cancel Urban Air Membership Anytime?

Yes, you have the option to cancel your Urban Air membership anytime you wish. Whether you signed up for a monthly plan or a 12-month agreement, you are not locked into the membership indefinitely. Urban Air understands that circumstances change, and they offer a straightforward cancellation process for their members.

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How To Cancel Urban Air Membership?

To cancel your Urban Air membership, follow these simple steps:

  1. Contact Urban Air: Reach out to the Urban Air customer support team through phone or email. You can find their contact information on the official Urban Air website.
  2. Provide Membership Details: When contacting customer support, have your membership details ready. This may include your membership ID, full name, and any relevant account information.
  3. Request Cancellation: Inform the customer support representative that you wish to cancel your membership. They will guide you through the remaining steps.
  4. Complete the Process: Depending on the membership plan and payment method, the cancellation process may vary. Follow any additional instructions provided by the customer support team to ensure a successful cancellation.

Can You Cancel Your Urban Air Membership Before the 12-Month Agreement Term?

Yes, you have the option to cancel your Urban Air membership even if you are on a 12-month agreement. While the agreement may have a fixed term, Urban Air allows members to terminate their memberships early if needed.

What Are The Reasons To Cancel Your Urban Air Membership Before the 12-Month Term?

Urban Air understands that certain situations may arise, necessitating an early cancellation. Some valid reasons to cancel your membership before the 12-month term include:

  1. Death: In the unfortunate event of the member’s passing, the membership can be canceled without any penalties for the family or beneficiaries.
  2. Disability: If a member becomes physically incapable of participating in the activities due to a disability, they can cancel the membership.
  3. Relocate More Than 25 Miles From The Location: If a member moves to a location more than 25 miles away from the nearest Urban Air park, they can cancel their membership.

Reasons For Suspension Of Your Urban Air Membership?

In certain circumstances, Urban Air may suspend a membership temporarily. Some common reasons for suspension include:

  1. Non-Payment: Failure to make timely payments for the membership fees may result in a temporary suspension until the dues are cleared.
  2. Violation of Park Rules: If a member is found to be in violation of the park’s rules and regulations, their membership may be suspended as a disciplinary measure.
  3. Safety Concerns: Urban Air prioritizes the safety of its members and guests. If there are safety concerns regarding a member’s conduct, their membership may be temporarily suspended.

How To Pause Your Urban Air Membership?

If you find yourself unable to visit the park for an extended period but don’t want to cancel your membership permanently, Urban Air offers the option to pause your membership. Pausing allows you to retain your membership benefits without incurring the regular membership fees. To pause your membership, follow these steps:

  1. Contact Urban Air: Reach out to the customer support team to request a membership pause.
  2. Provide Relevant Information: Share the details of the pause duration you desire and any other information required.
  3. Resume Membership: At the end of the pause period, your membership will automatically resume, and you can continue enjoying the perks and benefits.

Cancel Urban Air Membership Frequently Asked Questions

  1. Does Urban Air Offer Refunds for Canceled Memberships?
    • Yes, Urban Air may provide prorated refunds for memberships that are canceled before the end of their billing cycle.
  2. Can I Transfer My Urban Air Membership to Someone Else?
    • No, Urban Air memberships are non-transferable and can only be used by the designated member.
  3. Are There Any Hidden Fees Involved in Cancelling My Urban Air Membership?
    • No, Urban Air is transparent about their membership cancellation process, and there are no hidden fees involved.
  4. What Happens to My Booked Events If I Cancel My Membership?
    • If you cancel your membership, any upcoming events you’ve booked may be subject to regular admission fees unless canceled within the allowed timeframe.
  5. Is There a Cooling-Off Period After Joining Urban Air Membership?
    • Yes, Urban Air provides a cooling-off period during which you can cancel your membership and receive a full refund if you change your mind. The cooling-off period duration may vary based on your location and local laws.

Wrapping Up

Urban Air memberships offer fantastic benefits for those who frequent the trampoline and adventure parks. However, if circumstances change and you need to cancel your membership, the process is simple and straightforward. Whether you are on a monthly plan or a 12-month agreement, Urban Air allows you to cancel anytime without hidden fees. Additionally, if you need to pause your membership temporarily, Urban Air offers that option as well.

Remember that Urban Air puts safety and customer satisfaction first, providing reasonable options for cancellation and suspension. If you find yourself needing to cancel, don’t hesitate to contact their customer support for assistance.